Returns Policy
1. Return Eligibility:
- Our products are eligible for return within 7 days from the date of delivery.
- Only items that are unused, in their original packaging, and in the same condition as received are eligible for a return.
2. Exclusions:
- Please note that we do not accept returns for products that are damaged or broken during shipping. If you receive a product in such condition, please contact the shipping carrier directly to file a claim.
3. Manufacturer’s Return Policy:
- If your product has a manufacturer’s defect, you may return it within 7 days of receipt. The item must be unused and in its original packaging.
- We will inspect the product upon return. If the defect is confirmed, we will provide a replacement or a refund, as per your preference.
4. Return Process:
- To initiate a return, please contact our customer service team within the 7-day window to receive a Return Authorization Number (RAN).
- Returns without a RAN will not be accepted.
- Customers are responsible for return shipping costs unless the return is due to a confirmed manufacturer’s defect.
5. Refunds:
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 7-10 business days, and a credit will be applied to your original method of payment.
We appreciate your understanding and are here to assist you with any questions or concerns.
Contact Information:
For any further inquiries, please contact us at https://polefit.co.za/#contact.
Thank you for choosing us!